Dorchester County Water Authority
PO BOX 250
Summerville, SC 29484
Phone: 843-875-0140
Fax: 843-851-6790

Residential Service Agreement

Fees Due with first bill:

• $75 - $200 Refundable Deposit.
• $25 Non-refundable Activation Fee

Residential Water Service fee:

• $30.00 monthly, including 2,000 gallons of water.
• Any water usage over 2,001 gallons is billed at $4.50 per 1000 gallons up to 6000 gallons.
• Usage over 6,001 gallons is billed at $5.50 per 1000 gallons.  

For more information, please visit our services page.

Dorchester County Water Authority
PO BOX 250
Summerville, SC 29484
Phone: 843-875-0140
Fax: 843-851-6790

If you are registering for service online, please note the following:

•  We require a color copy of your driver’s license or state ID. You can attach it to the online form via the file upload or include it in a separate email. When we receive this from you, we will set up your account. We will call you with your new account number and obtain any additional information we need. We require your social security number, which a customer service representative will take over the phone.
   
•  You must provide a working phone number so we may call with your updated account information, answer any questions you may have, and obtain the remaining information we need. The service will not be started unless you provide a working phone number.
   
• Upon completing the service agreement, DCWA will charge your account a deposit and activation fee. Your first bill will show charges of a $25.00 non-refundable activation fee and a refundable deposit. Your first bill will be at least $130.00. (activation fee, deposit, and first month's service fee)
   
• The flat rate for Residential service is $30.00 for 2,000 gallons and $4.50 per thousand gallons for metered usage up to 6,000 gallons. After 6000 gallons, water is metered at $4.50 per 1000 gallons. Commercial rates are different. Please call for information or view our services page for questions regarding commercial service rates.
   

DEPOSITS:

• A refundable deposit is charged to all new accounts and accounts registered to a new name without a transferable deposit. Deposit rates are as follows:
  • Deposit for customers using a state-issued ID or driver's license: $75
     
  • Deposit for customers using other forms of federally recognized ID: $200 (Example: Unexpired Passport or work visa, with Nation of Origin Passport. A Valid Government-issued form of Photo ID must be provided, no matter what.)

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Customer Information:

Start Date (required)

Service Address (required)

Are you renting? (required)

Yes

No

First Name (required)

Last Name (required)

Phone (required)

Email Address (required)

Billing Address (Leave Blank if same as Service Address)

City (required)

State (required)AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyoming

Zip (required)

Please check below whether you have an inground sprinkler system installed at your home. (required)

In Ground Sprinkler

No In Ground Sprinkler

Please take a clear legible color picture of your Driver's License for our records. If uploading a copy of your lease agreement please make sure it is legible and contains your name, your landlord's name and the home address. Accepted formats include: jpg, jpeg, png, and pdf only. (required)

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Each customer shall pay a security deposit. This deposit is refundable when you leave the water system once your bill is paid in full. You will be billed monthly. If you do not receive your bill, contact our office. All bills are due and payable when rendered. Accounts not paid in full by the 10th of the month may be subject to additional fees and disconnection without further notice.

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All scheduled services will be completed by 3:00 pm on the date requested. If you have requested a same-day service, please be aware that these requests must be submitted before 2 pm. A $25 same-day service charge will be applied to your account before a technician is dispatched. There are no additional service fees if you request to start your service on the next business day.

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By signing below, you accept the above terms and acknowledge that you understand the following:

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• The water will be turned on between 7 am and 3 pm. If my representative or I can not be present for my service to be turned on, I assume full responsibility for any water damage that may occur.

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• I have been advised to locate or install a shut-off valve on my side of DCWA’s meter to shut off the water during an emergency. (Meters are locked; customers do not have access to the meter.)

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• I understand that any leaks or water damages after the water meter are my responsibility. To avoid additional charges, DCWA must have access to the meter for proper reading, service, and maintenance.

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• I understand that my electronic signature binds me to the terms of this application the same and as effectively as if I signed the application with my handwritten signature. I agree to conduct business with Dorchester County Water Authority (DCWA) through my electronic or digital signature, and I confirm that DCWA may rely on my electronic signature.

Your Signature (required)

Confirm e-Signature

Review Electronic Records and Signatures Policy (required)

Read our Electronic Record and Signature Disclosure

I agree to use electronic records and signatures

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